Can anyone use SafeRide?

Use of Safe Ride is limited to current SAIC students, faculty and staff. All riders must have a valid school ID and will be required to scan in to enter the vehicle.

How do I request a SafeRide?

Using the TransLoc app is the fastest way to get a ride. See our How-To Guide for more information on how to download the App. If you don’t have a smartphone, you can access Transloc via a computer by visiting the TransLoc¬†website. You may also visit a security desk or call 312-516-5300 to have a ride dispatched to you. ¬†The dispatcher will ask you for your name, SAIC ID, location, and destination. When you request a ride in person, you will not receive updates on your ride and will need to wait in the building lobby for it to arrive.

Can I use my computer to call SafeRide?

Yes, visit the TransLoc website.

How long does it take to get a ride?

SafeRide wait times can vary depending on several conditions. We recommend always checking the TransLoc app to see the most accurate proposed wait times. The app will display pending ETA when the vehicle is in the process of picking up another rider. When you become the next pickup the pending will change to live and you will be able to see the vehicle en route to your pickup location.

What are the requirements to get a ride?

SafeRide operations run daily 9pm-6am, when classes are in session. SafeRide provides service to SAIC Campus and the surrounding area. SafeRide will only pick up within the coverage area and will only drop-off at predefined locations. The use of SafeRide is limited to students, faculty, and staff. In order to receive a ride, you must have a valid SAIC id. See coverage area for more details.

Where do I go for my pick-up?

SafeRide pick-ups or drop-offs will always be nearby (we try to pick people up as close to the front door as possible. You can always wait inside the building until your ride arrives).

What happens if I can’t make my ride?

If you know you can’t make your ride, please let us know by canceling through the TransLoc app.

How will I know when my car arrives?

SafeRide does not call you when your car arrives. The TransLoc app will send you a notification when your vehicle is nearby and when it arrives. Being that SafeRide is shared with others, we cannot keep other passengers waiting – your driver will only wait for two minutes before reporting you as a no-show.

Note: The TransLoc app will give you an “Estimated” time of arrival which means you are in queue. The “Estimated” time will change to “Live” when the SafeRide vehicle is en route to you. You will then be able to track the location of your SafeRide.

My phone died! Is my ride canceled?

No, you just won’t be able to receive notifications when your ride arrives, so you’ll have to be ready and waiting near your pick-up

What should I do if I cannot find my driver?

Call 312-516-5300 or visit a security desk.

I think I left something in the car. Is there a lost and found?

Yes, if you just lost the item, please visit the Sharp security desk.

Are animals allowed in the SafeRide van?

Only service animals are allowed. No other animals, including emotional support animals, are allowed in the SafeRide van.

Is the SafeRide van wheelchair accessible?

Yes, select the option in the mobile app when booking a ride.