|AOC 3D Print Policy:
Our 3D print processing software will automatically scan your part for low-level flaws. It is AOC policy that files that are found to have errors using this scan (eg. missing facets, reversed normals, etc) will not be printed. If you opt to print a part with errors against our warning, we will not reprint the file due to printing mistakes, and you will be responsible for paying the full price, even if the part is defective when completed.
Prints that have sections in the original model that are too thin and are printed are not eligible for a reprint. All parts should have a thickness analysis run before printing to ensure proper thicknesses of at least 1mm.
Parts that have major problems not spotted by the AOC in the original file, such as a major break in the part due to machine or technician error (eg. defects caused by 3D printer misalignment, base warpage, or failure of parts to adhere to the base), or any problem that cannot be easily fixed manually with post processing, are subject to reprint at patron’s request or a 50% discount on the damaged part.
All reprint or discount requests must be presented when the part is being picked up. Under no circumstances will a reprint or discount request be granted after the part is paid for and taken out of the AOC.
The Advanced Output Center is committed to the prevention of any potential unlawful or dangerous conduct to the best of our ability. As such, the AOC maintains a very strict policy that it will never knowingly print a firearm, explosive device, or dangerous weapon – either in parts or in full. The AOC reserves the right to review and/or refuse any potential project that may conflict with this policy at the discretion of AOC staff. All AOC patrons must agree to 3d print policies before any parts will be printed.
AOC 3D Print Reprint Policy
Occasionally there are problems with 3D models, prints, or other services that the AOC offers. We do our best to avoid these problems, and if we spot them before they are picked up, we reprint them before giving them to the customer*. In the event that we accidentally produce a print that has a machine- or technician-created flaw, we will either reprint your file for free (keeping the misprint), or allow you to keep the misprint at a 50% discount.
These are the most common scenarios and how we handle them:
Problem: File submitted by customer has a problem (e.g. spelling mistake, low resolution, bad color, wrong size, etc).
Problem: Customer picks up print and finds there’s a defect that was not in their file, caused by a technician or printer error.
* – In rare cases where the print is very large or expensive, if we produce a defective print and notice the defect before you come to pick it up, we will call to ask if you want to buy only the defective print for half-price and waive your option for a reprint. We do this to avoid wasting time and materials – some customers are more than happy to pay half-price for a slightly defective print, depending how it will be used and the nature of the defect.
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