Please see below to determine if your print job is eligible for a reprint/refund before requesting a refund.
Eligible for a refund:
Not eligible for a refund:
If you have an issue that is not listed above, please submit a refund request and we will address it on a case-by-case basis. If you have any questions about the self-service refund process, please contact us at email@example.com.
Users can request refunds via a simple form and track their status. To submit a request:
You can track the status of your refund request in the Recent Print Jobs page and details are available if you hover over the status text.
Please note: All requests are subject to approval, and you must submit your request within 24 hours of experiencing a problem. If your request is approved, we will issue the funds back to the original account from which they were charged from within PaperCut. Please note that refunded print jobs paid with ARTICash will be refunded to your PrintCredit account. For more information about account management within PaperCut please visit our Payment Options page.