DSF Order Submission Process
- A huge benefit to all Digital Storefront users is that the cost of your job will be calculated as you submit so there will be no surprises when you come to pick up your order. Simply choose the product, quantity, page count as well as the desired media and any add-ons and the price quote will display in the lower left of the screen. At any time if you feel that the jobs are not being calculated correctly please alert us in the Special Instructions section and we will make sure the total is correct.
- If the files are not submitted correctly we will not be able to process your job and will ask that you re-submit. This can lengthen the turnaround time of you order.
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All orders are submitted via our Digital Storefront at the link below.
www.sbureau.artic.edu
Digital Storefront Guidelines
Choose Wide Format Inkjet from the main Digital Storefront homepage.
You will then be directed to the category page with a brief description of the service and links to File Preparation and Turnaround Time information. Please pay special attention to the note about how your jobs will be packaged when you come to pick them up.
To begin the process you will click BEGIN ORDER SUBMISSION under the Available Services section of the page. The example below is our Wide-Format page.
Preview Window
Documents
There will always be an area at the top for you to upload the documents for the specific job. By clicking on Add Files you can begin the uploading process which we will go over in detail below.
Last Name, First Name
This will be how we track your job throughout the printing process. If you are sending someone else to pick up the job at the Service Bureau please make sure they know the name it was submitted under or the order number so we will be able to find the order quickly.
File Upload
The next step will involve Adding Files, choosing Media and designating the Final Width and Height of your file.
To add files click the Add Files button. There will be three options for uploading files: uploading directly from your computer’s desktop, accessing a saved file and Other. Files larger than 400mb must be uploaded to a Google Drive link which can be inserted by clicking Add Files > Other.
For the Service Bureau you will be uploading digital files directly from your computer. In the next window you will have the opportunity to save these files for use in later orders.
Please be aware of specific file requirements for each type of product and process before uploading. We will not begin your job until we have the correct file type.
Once you have checked the Upload Files button you will be directed to the Finder window. Choose your file and click Open. A second window will open displaying your file name, the file size and number of pages.
There are three check boxes to pay attention to:
Create PDF previews – Already checked by default this will allow you to see your file in the Preview Window while you continue your order. The original file will still be uploaded for our technicians to work with. If the file size is very large it may require you to uncheck the PDF Preview button. Go ahead and do this and hit upload again to proceed.
Save To My Files – For future orders you can save files to your account.
You can Add More Files and when you are done click Upload. You should see the progress bar moving while your file is uploading and until the Done button appears.
Three required fields include Job Name, Quantity and Pages. We recommend naming the job with your last name.
Print Options : You will be choosing the Media Type and Final Width and Height in this area. Prices and Roll size filters are available in this window to help you determine paper options for your job.
Width and Height will be the size of your final print. If you require white space around your print you will need to consider that into your final calculations. Also, be aware you will be charged for this entire area in the final cost of your job.
Once you have indicated the final size you will see the Preview of your image.
A Pricing Summary is always available at the bottom left hand side of the Preview window.
Add to Cart – Ready for Checkout
Once you are ready you can click the Add to Cart button you will be directed through the Checkout process.
Checkout Process
The DSF will give you a total for your job and upon completing the submission process you will receive an automated confirmation email.
There are 3 windows to click through in order to finish the submission process:
Proceed to Checkout
Proceed to Payment
Submit Order
If these are not completed your order will not be submitted. Most likely, your order will stay in your Cart and be available once you log back in to submit your order.
Payment Options
Payment for printing at the Service Bureau is by ArtiCash only and completed using your ARTICard, the identification card for SAIC students, faculty, and staff.
Sorry, no cash, checks, credit cards, or ArtiPrint.
More information regarding how and where to deposit funds is located on our FAQ page.
You will add the job to your cart and continue through the ordering process until you get to the page that gives you a confirmation message. You will also receive an email to your SAIC email regarding your order number and confirmation.
If you do not receive an email then your order did not go through. If you are having issues submitting please try refreshing and closing the browser and checking your cart. Often if you take longer than 10 minutes to submit an order the software will time out, however, the order can still be in your cart.
If you are having difficulty while ordering we ask that you schedule a 10 minute Consultation. This allows you to block time during the week with one of our technicians who can review your order, discuss prices and help with our order upload.
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